Postal Service "Call & Check Visits" for Isolated, Frail Elderly in the Community

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Institute for Healthcare Improvement

This case study focuses on the "Call & Check Visits" program, an innovative frontline delivery system in which postal service workers check on isolated, frail elderly residents in the community. It describes the innovation in the local context and discusses considerations for implementing the innovation in the United States.

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Basic Needs for Health and Safety

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Older Adults